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Channel: S2 Games Support New and Updated Knowledgebase Articles
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Declined - pending charges on statement

 My credit card shows pending charges from S2 Games for more than one transaction. What's going on?

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Account suspended

When I try to log in, it tells me my account is suspended. What's going on and how can I fix it?  

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Account no longer accessible, not ban related

 I can no longer access my account/password doesn't work

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I want to report a player

 How do I report a problem with a player in a match?

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Credit Card Declined

 Why is my credit card being declined?

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How do I open a ticket?

 How do I open a ticket?

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Can't log in

 I can't log into the forums and I've never logged in before. What's going on?

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Promo Code not working

My promo code isn't working, what can I do?

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Can't connect to Chatserver/No Response from Server Errors

Why am I unable to connect to the chatserver/getting no response from server messages?

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Identifying Lag Type

What type of lag am I experiencing?

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Network Lag

I've come to the conclusion that the lag I am experiencing is caused by my network. How do I resolve my issue?

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Exclusive Mode

What is Exclusive Mode?

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K2 Memory Usage: Crash

I'm crashing due to memory issues with Windows. How do I resolve this?

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NVIDIA 5xxM/4xxM/3xxM: Crash

I have an NVIDIA 5xxM/4xxM/3xxM card and my game crashes on startup. How do I resolve this?  

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BuildBlockList: Truncated block

I am recieving the error: BuildBlockList: Truncated block   What is causing this?

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D3D_RegisterK2Model(): CreateVertexBuffer failed

I'm recieving D3D_RegisterK2Model(): CreateVertexBuffer failed errors. What is causing this?

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CHost::execute() - CHost::frame() - Bad Packet From Server

I'm recieving CHost::execute() - CHost::frame() - Bad Packet From Server errors. How do I resolve this issue?  

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Enable/Disable Volume Crash

My game is crashing when I enable/disable sound or when I change game volume. How do I resolve this issue?

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Console.log/Crash.dmp

I was asked to provide my console.log and crash.dmp files. Where are they located and where should I upload them to?

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Mods

Why doesn't technical support give support to games with mods installed?

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Windows 7 Ping Spike Fix

My ping is spiking under Windows 7. How would I resolve this issue?

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Fresh install

What is and how do I do a fresh install?

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Cannot Upgrade OSX client

Why can't I update the Heroes of Newerth client under Mac OSX?

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Mac: Fresh install

What is a fresh install and how do I complete a fresh install on Mac OSX?

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Installation with GNOME

How do I install Heroes of Newerth in GNOME?

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Installation with KDE

How do I install Heroes of Newerth under KDE?

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Installation via terminal

How do I install Heroes of Newerth via the Linux Terminal

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Cannot Upgrade Linux Client

Why can't I update my linux client?

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Can't change password

 Why can't I change my password?

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